Helping Hands/Technical Support

Our goal is to become an extension of your IT staff, taking on not only the functional tasks inherent, but also becoming a means to achieving your business goals.
A data center company is only as good as its support.

At Horizon, our support is unequalled.  We follow a detailed service delivery/account management structure that ensures that HDCS interacts at all levels of our clients business.  Each Horizon client is on-boarded by a service delivery team that has one goal: complete and total mission success.

Whether its rack and stack services, switch/router configurations or consulting services, the HDCS service delivery model makes sure that there is always open communication at all levels of both organizations.

The Horizon Interaction Model: Ensuring Your Satisfaction

A key section of the Horizon model lies at the Tactical level where our Service Delivery/Program Management staff partners with client personnel to oversee and manage the execution of all lines of business support services. 

  • Implementation of IT Strategy
  • Define/Design Development for Projects
  • Overall Contract Management
  • Service Level Management Reporting
  • Escalation

Jim Mangus, RCDD, OSP, TPM, Director of Service Delivery

With fifteen years of service delivery and program management experience,  Jim is responsible for operations and service delivery for all Horizon colocation and hosting clients.  After we reach agreement on your custom business terms via a signed quote for your project, Jim and his team ensure a smooth transition to the Master Services Agreement, and then to implementation and start up. 

 
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